Question 1

What areas do you serve in Vancouver?

Accepted Answer

We serve all of Vancouver including Downtown, Kitsilano, Fairview, Mount Pleasant, Kerrisdale, Marpole, Point Grey, East Vancouver, Hastings, False Creek, Shaughnessy, Oakridge, and Riley Park. We also service surrounding areas in the Lower Mainland.

Question 2

Are you licensed and insured?

Accepted Answer

Yes, HeatingVancouver.com is fully licensed, bonded, and insured. All our technicians are Red Seal-certified with over 25 years of combined experience in the HVAC industry.

Question 3

Do you offer emergency service?

Accepted Answer

Yes, we offer 24/7 emergency heating repair service. If you have no heat or a heating emergency, call us anytime at 778-909-5731 and we will dispatch a technician as quickly as possible.

Question 4

What brands do you service?

Accepted Answer

We service all major heating brands including Lennox, Carrier, Trane, Goodman, Rheem, Amana, Bosch, Navien, Viessmann, Daikin, York, Bryant, and many others. Our technicians are factory-trained on most major brands.

Question 5

Why is my furnace not producing heat?

Accepted Answer

Common reasons include a tripped circuit breaker, dirty air filter, faulty thermostat, pilot light issues, or a malfunctioning ignitor. Our technicians can quickly diagnose and fix the problem. Call 778-909-5731 for service.

Question 6

How often should I service my furnace?

Accepted Answer

We recommend annual furnace maintenance, ideally before the heating season begins in fall. Regular maintenance helps prevent breakdowns, improves efficiency, and extends the lifespan of your system.

Question 7

Do you repair both gas and electric furnaces?

Accepted Answer

Yes, we repair and service both gas and electric furnaces. Our technicians are trained on all types of heating systems including natural gas, propane, electric, and oil furnaces.

Question 8

How long does a furnace typically last?

Accepted Answer

With proper maintenance, a quality furnace typically lasts 15-20 years. However, if your furnace is over 15 years old and requiring frequent repairs, it may be more cost-effective to replace it with a new, energy-efficient model.

Question 9

What size furnace do I need for my home?

Accepted Answer

Furnace sizing depends on your home's square footage, insulation, ceiling height, and climate zone. Our technicians will perform a proper heat load calculation to determine the right size furnace for your home.

Question 10

How do I know if my boiler is leaking?

Accepted Answer

Signs of a boiler leak include water pooling around the unit, dropping pressure gauge readings, rust or corrosion, strange noises, and reduced heating performance. If you suspect a leak, call us immediately at 778-909-5731.

Question 11

What is the difference between a boiler and a furnace?

Accepted Answer

A furnace heats air and distributes it through ductwork, while a boiler heats water and distributes heat through radiators or radiant floor systems. Boilers are common in hydronic (hot water) heating systems.

Question 12

Do you install combi boilers?

Accepted Answer

Yes, we install and service combi (combination) boilers that provide both space heating and hot water in a single unit. Brands we install include Navien, Bosch, Viessmann, and other quality manufacturers.

Question 13

What rebates are available for heat pumps in BC?

Accepted Answer

BC Hydro and FortisBC offer rebates up to $11,000 for qualifying heat pump installations. We can help you navigate the rebate process and ensure you receive all available incentives.

Question 14

Do heat pumps work in cold Vancouver winters?

Accepted Answer

Yes, modern cold-climate heat pumps are designed to work efficiently even in Vancouver's coldest weather. They can provide reliable heating down to -25°C or lower, making them an excellent choice for BC homes.

Question 15

Can a heat pump replace my furnace?

Accepted Answer

Yes, many homeowners are replacing their furnaces with heat pumps for more energy-efficient heating and cooling. Heat pumps can provide both heating in winter and air conditioning in summer.

Question 16

What is the difference between ducted and ductless heat pumps?

Accepted Answer

Ducted heat pumps work with your existing ductwork, while ductless mini-split systems have individual indoor units mounted on walls. Ductless systems are ideal for homes without existing ductwork or for room-by-room climate control.

Question 17

Should I choose a tank or tankless water heater?

Accepted Answer

Tank water heaters have lower upfront costs but tankless systems are more energy-efficient, provide endless hot water, and last longer (20+ years). We can help you determine which option is best for your needs and budget.

Question 18

Why is my water heater leaking?

Accepted Answer

Common causes include a faulty pressure relief valve, corroded tank, loose connections, or sediment buildup. A leaking water heater often requires immediate attention. Call 778-909-5731 for emergency service.

Question 19

How long does a water heater last?

Accepted Answer

Traditional tank water heaters typically last 8-12 years, while tankless water heaters can last 20+ years with proper maintenance. Regular maintenance can help extend the lifespan of your system.

Question 20

How much does heating repair cost in Vancouver?

Accepted Answer

Repair costs vary depending on the issue and required parts. We provide transparent, upfront pricing before any work begins. Call 778-909-5731 for a free estimate on your specific repair needs.

Question 21

Do you offer free estimates?

Accepted Answer

Yes, we offer free estimates for installations and replacements. For repairs, we charge a diagnostic fee which is applied toward the repair cost if you proceed with our service.

Question 22

Do you offer warranties on your work?

Accepted Answer

Yes, we stand behind our work with warranties on both labor and parts. Specific warranty terms depend on the service performed and equipment installed. We'll explain all warranty coverage before starting any work.

Question 23

What payment methods do you accept?

Accepted Answer

We accept cash, checks, all major credit cards, and e-transfer. We also offer financing options for larger installations and replacements.

Question 24

Do you handle commercial heating as well as residential?

Accepted Answer

Yes, we provide heating services for both residential and commercial clients throughout Vancouver. Our technicians are experienced with commercial HVAC systems of all sizes.

Frequently Asked Questions

General Questions

Furnace Questions

Boiler Questions

Heat Pump Questions

Water Heater Questions

Pricing & Service

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